Last Updated: Jun 25, 2025
New Compass Solutions, Inc. (“Company,” “we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website newcompass.com (the “Website”) and use our software products and services.
1. INFORMATION WE COLLECT
1.1 Information You Provide Directly
Account Information:
Name and contact information
Email address
Company name and business information
Job title and role
Password and authentication credentials
Business Information:
Billing and payment information
Purchase history and subscription details
Support requests and communications
Feedback and survey responses
Professional Data:
Project information and metadata
Custom data dictionary configurations
User role assignments and permissions
1.2 Information Collected Through Third-Party Authentication
When you use third-party authentication services (Google OAuth, Microsoft, etc.), we may collect:
Basic profile information (name, email address)
Profile picture or avatar
Authentication tokens and identifiers
Information necessary to verify your identity and provide access
1.3 Information We Collect Automatically
Website Usage Information:
IP address and location data
Browser type and version
Device information and operating system
Pages visited and time spent on pages
Referral sources and search terms
Cookies and similar tracking technologies
Software Usage Information:
Login times and session duration
Feature usage and interaction patterns
Performance metrics and error logs
System configuration and preferences
1.4 Customer Data
Through our Ranger and Pathfinder software products, customers upload and process:
LiDAR point cloud data
Panoramic imagery and photographs
Geographic information system (GIS) data
Extracted asset information and attributes
Project files and configurations
Important: We distinguish between your personal information (covered by this Privacy Policy) and your Customer Data (covered by our Software License Agreements). Customer Data remains owned by you and is processed solely to provide our software services.
2. HOW WE USE YOUR INFORMATION
2.1 To Provide Our Services
Create and manage your account
Authenticate your identity and provide access
Process payments and billing
Deliver our software products and services
Process and analyze Customer Data as directed
Provide customer support and technical assistance
2.2 To Improve Our Services
Analyze usage patterns and performance
Develop new features and functionality
Conduct research and analytics
Test and optimize our software and website
2.3 To Communicate With You
Send service-related notifications
Respond to your inquiries and support requests
Provide updates about our products and services
Send marketing communications (with your consent)
2.4 For Legal and Security Purposes
Comply with legal obligations
Protect our rights and property
Detect and prevent fraud or security threats
Enforce our terms of service and agreements
3. HOW WE SHARE YOUR INFORMATION
3.1 We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3.2 Service Providers
We may share information with trusted third-party service providers who help us operate our business, including:
Cloud hosting and infrastructure providers (AWS, etc.)
Payment processors and billing services
Customer support and communication tools
Analytics and monitoring services
Authentication and security services
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or use of your information.
3.4 Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:
Comply with legal process
Protect our rights, property, or safety
Protect the rights, property, or safety of others
Prevent fraud or other illegal activity
3.5 With Your Consent
We may share your information for other purposes with your explicit consent.
4. DATA SECURITY
4.1 Security Measures
We implement appropriate technical and organizational security measures to protect your information, including:
Encryption of data in transit and at rest
Access controls and authentication systems
Regular security monitoring and updates
Employee training on data protection
Secure cloud infrastructure and hosting
4.2 Customer Data Protection
Customer Data uploaded to our software products is processed and stored with additional security measures:
Role-based access controls
Regular backups and disaster recovery
Compliance with industry security standards
4.3 Limitations
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. DATA RETENTION
5.1 Account Information
We retain your account information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes.
5.2 Customer Data
Customer Data retention is governed by our Software License Agreements:
Active subscriptions: Data retained for service provision
Terminated subscriptions: 30-day grace period, then permanent deletion
No data export options during grace period
5.3 Website Usage Data
We typically retain website usage data for up to 2 years for analytics and improvement purposes.
5.4 Legal Requirements
Some information may be retained longer if required by law or for legitimate business purposes.
6. YOUR PRIVACY RIGHTS
6.1 Account Management
You can access and update your account information through your account settings or by contacting us.
6.2 Communication Preferences
You can opt out of marketing communications by following the unsubscribe instructions in emails or contacting us directly.
6.3 Third-Party Authentication
You can revoke third-party authentication permissions through:
Your account settings on our platform
The third-party service’s privacy settings
Contacting our support team
6.4 Data Requests
You may request:
Access to your personal information
Correction of inaccurate information
Deletion of your personal information (subject to legal and contractual obligations)
6.5 Limitations
Some rights may be limited by legal requirements, contractual obligations, or the need to provide our services.
7. COOKIES AND TRACKING TECHNOLOGIES
7.1 What We Use
We use cookies and similar technologies to:
Remember your preferences and settings
Authenticate your account and maintain sessions
Analyze website usage and performance
Provide personalized content and features
7.2 Types of Cookies
Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand website usage
Preference Cookies: Remember your settings and choices
Security Cookies: Protect against fraud and unauthorized access
7.3 Managing Cookies
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
8. THIRD-PARTY SERVICES
8.1 Authentication Providers
We use third-party authentication services (Google, Microsoft, etc.) subject to their own privacy policies:
8.2 Other Third-Party Services
Our website and software may integrate with other third-party services. We are not responsible for the privacy practices of these services.
9. INTERNATIONAL USERS
9.1 Data Location
Your information is processed and stored in the United States. By using our services, you consent to the transfer of your information to the United States.
9.2 Legal Compliance
We comply with applicable U.S. privacy laws. If you are located outside the United States, your information may be subject to different privacy protections.
10. CHILDREN’S PRIVACY
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete that information promptly.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Posting the updated policy on our website
Updating the “Last Updated” date
Sending email notifications for significant changes
Providing notice through our software products
Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.
12. CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact us:
New Compass Solutions, Inc.
Email: privacy@newcompass.com
Support: support@newcompass.com
For specific privacy requests or concerns, please include:
Your name and contact information
Your account information (if applicable)
A detailed description of your request or concern
We will respond to privacy inquiries within 30 days.
13. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising your rights
To exercise these rights, please contact us using the information above.
This Privacy Policy is effective as of the “Last Updated” date above and applies to all information collected by New Compass Solutions, Inc.
